Quick responses 2.0

Quick replies are used in typical scenarios: for greetings, answers to frequently asked questions, notifications, instructions, etc.

Go to the “Automations” section (left sidebar menu) → “Quick Replies 2.0” and click the “+” button to add a section. Enter the section name and click “Save”.

After creation, a gear icon will appear for the section. Through it, you can:

delete the section — when deleted, the section is removed together with all quick replies inside it;
invite an employee by email and grant them access to a specific quick replies section (for viewing or editing).

Go to the section. If necessary, you can create folders to group quick replies — to do this, click the “+” button with the folder icon.

To create a quick reply, click the “+” button with the document icon, enter the quick reply name, and add the text. When selecting text, formatting tools are available. Click “Save”. To delete a quick reply or a folder, click the trash icon.

How to use quick replies in daily work

Quick replies are used when working with chats in Scenario Dialogs.

Open a chat with a client. In the message input field, click the hash (#) button.
Go to “Quick Replies”. A window with available quick replies sections will open. When opening a section, a list of quick replies is displayed by name. You can find the required quick reply using the search or select it manually by expanding the section.

Select a quick reply — its content will be displayed. To insert a quick reply into the message input field, press Shift + Enter, or copy the text using the “Copy” button and paste it manually.