Use Instagram* to communicate with clients, private messages and comments will be available in ChatApp Dialog.
By connecting to your Instagram* line, you’ll benefit from the ability to connect bots to conversations. Connect both ready-made bots and personalized scripts in the bot builder to simplify communication with Instagram* users.
Your Instagram* page must be attached to Facebook Business Manager* to successfully connect.
1. In your personal account, select the Selected company section in the left menu.
2. Select the line with the purchased Instagram* channel.
3. Click the Connect button.
4. Click Login with Facebook*.
5. Select your Facebook* profile or sign in using your username and password.
6. Select the company to which your Instagram* business account is linked and click Continue. You can select multiple companies.
7. Select the Facebook* business page to which your Instagram business account is linked and click Continue. You can select multiple business pages.
8. Select the Instagram* business account you are linking to and click Continue. You can select multiple accounts at once.
9. Click Save, wait a little while, and click Done.
10. Select the Instagram* account you want to connect to the line and click Connect.
Important:
1. Instagram only supports the following file types:
- Images: jpeg, gif, HEIC, png – up to 8 MB;
- Audio: acc, m4a, wav – up to 25 MB;
- Recommended video formats: mp4 and mov.
2. From Bitrix24 you cannot be the first to write to a client from Instagram* – the dialogue can be continued only if the client of the social network himself initiated the communication;
3. You can respond to clients who wrote from Instagram only within a 24-hour window from the earlier message;
4. Comments left under the posts of the connected account come to Dialogs.pro, from where they can be answered.
*Facebook and Instagram are owned by Meta, recognized as an extremist organization in the Russian Federation.
