Contact support:
Contact support
Select Language Русский (article not translated) English

    How to stop a bot with a command

    /stopbot – the command performs a complete stop of the bot for the current session, namely, the processes are stopped:

    • collection of additional information
    • subscriptions
    • collecting feedback
    • out-of-hours notices
    • dialog close notifications

    Only the employee sees the /stopbot command.

    For example, if the chat bot requests additional information from the client and it is necessary to interrupt the bot’s work, then the command is used  /stopbot

    What the dialog looks like for an employee:

    What the dialog looks like for the user (the /stopbot command is not displayed):