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    Facebook

    The Facebook integration works only with Business Pages. ChatApp receives messages from the private messages of a Facebook Business Page. Messages sent to a personal Facebook* profile are not transmitted.
    All inquiries are displayed in Scenario Dialogs — the workspace for handling chats.
    In ChatApp, you can connect an unlimited number of accounts — each Facebook* Business Page is connected as a separate channel.

    Connecting Facebook to ChatApp

    To connect Facebook* in ChatApp, you must authorize in your account. If you are located in Russia, use an IP address changing tool.

    Step 1. In your personal account, open the “Lines” section and select the line with the Facebook* channel.

    Step 2. In the line settings, click “Link” next to the Facebook* channel.

    Step 3. Click “Log in with Facebook” and log in to the account where the Business Page was created.

    Step 4. Two permission request windows will open. Choose one of the access options:

    Grant access to all current and future Pages. (no additional settings required).
    Grant access to specific Pages — select the linked items: Facebook Business Page and Facebook Business Portfolio.

    If you are connecting multiple Facebook* accounts:
    Each time you connect a line, grant access to all Facebook Pages that you plan to use in ChatApp.

    For example, if you have two Facebook* Business Pages, each linked to its own Facebook Business Portfolio, when connecting lines you must grant access to both Business Pages at once.

    Step 5. After granting access, select the Facebook* Business Page and click “Connect”.

    Done! The Facebook* Business Page is connected to the line.

    1. You cannot message a client first — a conversation is only possible after the client has messaged you.

    2. Supported file formats in Facebook*:

    Images: JPEG, GIF, HEIC, PNG — up to 8 MB
    Audio: AAC, M4A, WAV — up to 25 MB
    Video: MP4, MOV (recommended formats)

    Connect ChatApp to your CRM:

    so that deals are automatically created for new messages, and conversations are saved in the CRM.