Contact support:
    Contact support
    Free Trial Log in
    Select country or language

    Add members to the group

    The robot adds a client or employee to a group chat.

    How to add the ChatApp robot:

    Step 1. Go to the “Robots” section in the required CRM funnel.
    Step 2. On the stage where the robot should trigger, click “+”.
    Step 3. In the left-hand list, scroll down and open the “Other robots” section.
    Step 4. Select the robot [ChatApp for WhatsApp, Telegram, Viber] — “Add participants to group”.

    pasted-image-1779793540911.png pasted-image-1779793552634.png

    “Sequentially”, “When”, “Conditionally”
    Sequentially — the order of robot execution at the stage:
    • Independently of other robots — starts immediately (default).
    • After the previous robot — starts only after previously configured robots on this stage have completed.

    When — the robot trigger moment:
    • Immediately — when the card moves to the stage (default).
    • After time — delayed start (set interval).

    Conditionally — additional conditions for robot execution (if needed).
    If the condition is met — the robot will run. If not — the robot will not run.

    Group ID
    In the “Group ID” field, specify the group where participants should be added.

    1. To target a specific group — enter the Group ID from Scenario Dialogs.

    Step 1. In Scenario Dialogs, open the required group chat → click the group name.
    Step 2. In the left panel under the group name, the Chat ID is displayed. Copy this ID and paste it into the robot’s “Group ID” field.

    1. If each client has their own group — use the “Messenger” field variable.
      In this case, the robot will add participants to the group whose ID is stored in the client’s “Messenger” field.

    Variables:
    • for lead — {{Messenger (text)}}
    • for deal — {{Contact: Messenger (text)}}

    “Participant phone”, “Username”
    To add a participant by phone number, enter it in the “Participant phone” field:
    either manually — type the phone number, or via a variable — select the field containing the client’s or employee’s phone number.

    To add a participant by Telegram username, use the “Username” field:
    either manually — enter the username, or via a variable — select the field containing the client’s or employee’s username.

    “First name”, “Last name”
    Only available for phone-based Telegram accounts; for other channels leave fields empty.
    Enter first and last name if the number is not stored in CRM — a new contact will be created with the provided data.

    “ChatApp Line ID”, “Channel”
    In the “Line ID” field specify the ChatApp line ID.
    In the “Channel” field select the communication channel from the line specified in the “Line ID” field.

    Run as
    By default, the user who installed the ChatApp application is used.