How to connect ChatApp
Connect ChatApp to Bitrix24 in just two steps to start communicating with clients.
Only a Bitrix24 portal administrator can install the application. If the administrator is changed or the domain is modified — ChatApp must be reinstalled.
On the Bitrix24 portal, open the “Applications” → “Marketplace” section in the left menu.
In the search bar, enter “ChatApp” → select the application from the list.
Open the application and click “Install”.
Review the terms of use, confirm your agreement → “Install”.
Click “Open application” → “Connect ChatApp”.
• if you are authorized in the ChatApp personal account — the connection will be completed automatically;
• if not — log in to the personal account using a password or via a code request.
After connecting the personal account, the section displays:
— ChatApp personal account ID;
— “Disconnect” button — allows you to unlink the personal account from the portal;
— “Personal account” button — opens the ChatApp personal account in a new tab.
Go to the Contact Center and connect the connector of the channel that is connected in the ChatApp personal account:
Click on the “ChatApp — WhatsApp (external provider)” connector → “Connect”.
In the “Account” field, select the line with WhatsApp.
If the line is not found → connect WhatsApp in the ChatApp personal account.
Click “Save and connect”. Done — WhatsApp is added. More details about additional connector features.
More details about open line settings.
Click on the “ChatApp — WACA” connector → “Connect”.
In the “Account” field, select the line with WhatsApp Cloud API.
If the line is not found → connect WACA in the ChatApp personal account.
Click “Save and connect”. Done — WhatsApp Cloud API is added. More details about additional connector features.
More details about open line settings
Click on the “ChatApp — WABA” connector → “Connect”.
In the “Account” field, select the line with WhatsApp Business API.
If the line is not found → connect WABA in the ChatApp personal account.
Click “Save and connect”. Done — WhatsApp Business API is added. More details about additional connector features.
More details about open line settings
Click on the “ChatApp — Telegram Personal” connector → “Connect”.
In the “Account” field, select the line with Telegram.
If the line is not found → connect Telegram in the ChatApp personal account.
Click “Save and connect”. Done — Telegram is added. More details about additional connector features.
More details about open line settings
Click on the “ChatApp — Telegram bot” connector → “Connect”.
In the “Account” field, select the line with Telegram bot.
If the line is not found → connect Telegram bot in the ChatApp personal account.
Click “Save and connect”. Done — Telegram bot is added. More details about additional connector features.
More details about open line settings
Click on the “ChatApp — Instagram*” connector → “Connect”.
In the “Account” field, select the line with the Instagram* channel.
If the line is not found → connect Instagram* in the ChatApp personal account.
Click “Save and connect”. Done — Instagram* is added. More details about additional connector features.
More details about open line settings
*Instagram belongs to Meta — an organization recognized as extremist in the Russian Federation.
Click on the “ChatApp — Facebook*” connector → “Connect”.
In the “Account” field, select the line with the Facebook* channel.
If the line is not found → connect Facebook* in the ChatApp personal account.
Click “Save and connect”. Done — Facebook* is added. More details about additional connector features.
More details about open line settings
*Facebook belongs to Meta — an organization recognized as extremist in the Russian Federation.
Click on the “ChatApp — Email” connector → “Connect”.
In the “Account” field, select the line with Email.
If the line is not found → connect Email in the ChatApp personal account.
Click “Save and connect”. Done — Email is added. More details about additional connector features.
More details about open line settings
Click on the “ChatApp — Viber” connector → “Connect”.
In the “Account” field, select the line with Viber Bot.
If the line is not found → connect Viber Bot in the ChatApp personal account.
Click “Save and connect”. Done — Viber Bot is added. More details about additional connector features.
More details about open line settings
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After connecting the ChatApp connector in Bitrix24, all incoming messages from the connected channel will be received in Scenario Dialogs and in the Open Line chat.
How to work with chats in the Bitrix24 Open Line — read in the article.
Set up ChatApp bots to automate routine work in the CRM, more details in the instructions.
