Features of file storage
Messages and files from channels connected to the line in the ChatApp cabinet are routed into Scenario Dialogs.
— Messages are stored in Scenario Dialogs for up to 2 years.
— Files are stored in Scenario Dialogs:
• in private chats — up to 2 years
• in group chats — up to 3 months
Connect S3 storage — your data will be stored in your own storage without standard limitations. Learn more.
Maximum size of outgoing files from Scenario Dialogs
| Channels | Outgoing files from Scenario Dialogs |
|---|---|
| WhatsApp, WhatsApp Business API, WhatsApp Cloud API, Telegram | up to 60 MB |
| Telegram Bot, Viber Bot | up to 50 MB |
| up to 35 MB | |
| up to 25 MB (video/audio) up to 8 MB (images) |
|
| up to 25 MB |
Maximum size of incoming files in Scenario Dialogs
| Channels | Maximum size |
|---|---|
| WhatsApp, WhatsApp Business API, WhatsApp Cloud API | up to 60 MB |
| Viber Bot | up to 65 MB |
| Telegram Bot, Instagram, Facebook | up to 20 MB |
| up to 35 MB | |
| Telegram | — |
